Important Information
Policies
To help make your stay at Courtyard by Marriott Des Moines West/Jordan Creek in West Des Moines as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear hotel policies help keep business trips and weekend stays running smoothly.
Policies at Courtyard by Marriott Des Moines West/Jordan Creek are designed to support organized arrivals, comfortable stays, and efficient departures for both corporate and leisure travelers.
- Check-In and Check-Out
Check-in begins during the afternoon, while check-out takes place later in the morning. Early arrival and late departure requests depend on room availability.
- Identification Requirements
Guests are typically required to present a valid government-issued photo ID and payment card at check-in.
- Smoking Policy
The property operates as a non-smoking hotel. Smoking inside guest rooms or indoor public spaces may result in additional fees.
- Pet Policy
Pets are generally not permitted unless specifically stated under selected booking conditions or service animal policies.
- Cancellation Policy
Cancellation terms vary according to reservation type, promotional rates, and booking dates. Flexible reservations may allow modifications before arrival.
- Children and Extra Guests
Children are welcome at the hotel, though occupancy limits apply depending on room category.
- Accessibility Policy
Accessible accommodations and mobility-friendly amenities are available for guests requiring additional assistance during their stay.